ব্যবহারের শর্তাবলি

1. Who may use the Services

• The Student App is a private portal for students currently enrolled with a school that uses আক্ষরিক.
• The Teacher App is a private portal for teachers currently employed by such a school.
• There is no public registration. Accounts are created and issued by your school.
• Your right to use an App lasts only while your account is active with your school.

2. Your account and password

• You are responsible for everything done through your account.
• Keep your system ID and password confidential. Do not share, lend, sell or transfer your credentials.
• Change your password immediately, and inform your school, if you suspect it has been compromised.
• Do not attempt to access another person’s account, records, receipts or documents.

3. Permission to use the App

SoftsCraft grants you a personal, limited, non-exclusive, non-transferable and revocable licence to install and use the App on a device you own or control — for students, solely to access your own academic information for your own educational purposes; for teachers, solely to carry out your teaching and administrative duties for your school. All other rights are reserved.

4. Acceptable use

You agree not to:

• Use the Services for any unlawful, fraudulent or abusive purpose;
• Copy, modify, decompile, reverse-engineer or create derivative works of the App, except to the extent this restriction is prohibited by law;
• Access the Services through automated means — bots, scrapers, crawlers or scripted requests — or interfere with, overload, probe or attempt to bypass any security, rate limit or authentication control;
• Upload malware, or any file that infringes another person’s rights;
• Impersonate any student, teacher, staff member, your school or SoftsCraft;
• Post abusive, harassing, defamatory, obscene or otherwise objectionable content in a support ticket or any other input field;
• Publish, resell or redistribute material obtained from the App — including question banks, e-library documents, notices, result cards or seat plans — outside your school;
• Photograph, screen-record or re-publish another student’s or staff member’s personal information.

If you are a teacher, you additionally agree to:

• Use student records available in the Teacher App — profiles, attendance, marks, result cards — only for your teaching and administrative duties, and keep them confidential;
• Enter attendance, marks and student-record changes accurately and only for classes assigned to you;
• Publish homework, notices, question banks and library material that is appropriate, lawful and does not infringe anyone’s rights.

5. Online examinations

Where your school runs online (MCQ) examinations through the App, you agree that:

• Each examination has a defined window, duration and number of permitted attempts, and your attempt is submitted automatically when the time expires;
• The examination must be taken by you alone, without assistance, unauthorised material or any other person, device or application;
• For integrity purposes the system records exam-session signals — including how many times you leave the exam screen or switch away from the App, and the timestamps of your attempt — as described in the Privacy Policy;
• Attempting to copy questions, share answers, use multiple accounts or manipulate the examination may result in the attempt being cancelled, a zero score, or disciplinary action under your school’s rules;
• Your school’s decision on any examination irregularity, and on the official marks, is final.

Marks, grades and results shown in the App are those recorded by your school. A network failure, device fault or interruption during an attempt does not by itself entitle you to a re-examination; such cases are decided by your school on their merits.

6. Accuracy of academic and financial information

• Attendance, results, transcripts, seat plans, fee dues and receipts are shown for your convenience and may be updated, corrected or recalculated by your school at any time.
• Where the App and your school’s official records differ, the official records held by your school prevail.
• Fee amounts displayed reflect your school’s ledger at the time of viewing. A payment will normally appear only after it has been recorded by the accounts office.
• The App displays payment receipts for viewing only — it does not process payments. All payments must be made through the channels your school officially approves.
• If you believe an entry is wrong, raise it through the App’s support desk or with your school’s office promptly; do not rely solely on the App for a deadline or a certificate.

7. Intellectual property

The App, the আক্ষরিক software, its design, text, graphics and logos are owned by SoftsCraft. Content published by your school — including question banks, e-library items, notices and result templates — is owned by your school or its licensors. Both are protected by copyright and other laws and are provided for your personal study or work only. You may not reproduce, distribute, publicly display or commercially exploit them without prior written permission from their owner.

8. Content you submit

You are responsible for the content of your support tickets, any file you attach and — if you are a teacher — the homework, notices, question banks and library material you publish. You confirm you have the right to submit it, and you grant your school, and SoftsCraft on its behalf, permission to store, review, use and distribute it within the Services for the purpose of delivering education, handling your request and maintaining records. Content that breaches these Terms may be removed.

9. Availability, updates and changes

• The Services are provided on an “as available” basis and may be interrupted for maintenance, upgrades, network problems or events beyond our control.
• We may add, change, suspend or withdraw features, and may require you to install an updated version of the App for it to keep working.
• The App requires an active internet connection; data charges from your mobile operator are yours.

10. Suspension and termination

Your school or SoftsCraft may suspend or terminate your access without notice if you breach these Terms, if your enrolment or employment with your school ends or is suspended, or if there is reason to believe your account is being misused or poses a security risk. You may stop using the Services at any time by uninstalling the App; account deletion is described in the Privacy Policy. Sections that by their nature should survive termination — intellectual property, disclaimers, limitation of liability and governing law — continue to apply.

11. Third-party services and links

The Services may link to websites, documents or applications operated by others. We do not control them, do not endorse them, and are not responsible for their content, terms or privacy practices. Your use of the App from a distribution platform such as Google Play is also subject to that platform’s own terms.

12. Disclaimer of warranties

To the maximum extent permitted by law, the Services are provided “as is” and “as available”, without warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement. We do not warrant that the Services will be uninterrupted, timely, error-free or free of harmful components, or that any information shown will always be complete or current.

13. Limitation of liability

To the maximum extent permitted by law, SoftsCraft and its staff will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of data, profits, opportunity or academic advantage, arising out of or connected with your use of, or inability to use, the Services — including a missed deadline, an examination interrupted by a device or network fault, or reliance on information later corrected. Nothing in these Terms excludes any liability that cannot lawfully be excluded.

14. Indemnity

You agree to indemnify and hold harmless SoftsCraft and its staff against any claim, loss or expense arising from your breach of these Terms, your misuse of the Services, or your infringement of another person’s rights.

15. Governing law and disputes

These Terms are governed by the laws of the People’s Republic of Bangladesh, without regard to conflict-of-law rules, and the courts of the People’s Republic of Bangladesh have exclusive jurisdiction over any dispute. Please first raise any complaint through your school’s support desk or with us, so that it can be resolved informally. Nothing here limits your school’s internal academic and disciplinary procedures.

16. Changes to these Terms

We may revise these Terms from time to time. The current version is always published on this page with its “Last updated” date, and significant changes will be announced through the App or by your school. By continuing to use the Services after a revision takes effect, you accept the revised Terms.

17. General

• If any provision of these Terms is held unenforceable, the remaining provisions stay in full effect.
• Failure to enforce a provision is not a waiver of it.
• You may not assign these Terms; we may assign them to a successor of SoftsCraft.
• These Terms and the Privacy Policy are the entire agreement between you and SoftsCraft about the Services.

18. Contact

Questions about these Terms — contact your school’s office, or:

• SoftsCraft — House 37/2, Road 2, New Senpara, Rangpur 5400
• Phone: +880 1745-032539
• E-mail: info@softscraft.com
• Online: Contact form