প্রাইভেসি পলিসি

1. Who is responsible for your data

Your school decides what information about you is recorded in আক্ষরিক and why, and is the data controller for it. SoftsCraft builds, hosts or supports the software for your school and processes that information only on your school’s instructions, to run the Services.

Questions about your own records are usually answered fastest by your school’s office. You can also reach SoftsCraft at:

• SoftsCraft — House 37/2, Road 2, New Senpara, Rangpur 5400
• Phone: +880 1745-032539
• E-mail: info@softscraft.com
• Online: Contact form

2. Information we collect

Accounts in both Apps are created by your school — there is no public sign-up. What is held about you depends on whether you use the Student App or the Teacher App.

2.1 Student account and profile information (Student App)

Your student profile record, entered by your school during admission, may include:

• Full name, admission / system ID and account status
• Father’s and mother’s name
• Date of birth, gender and blood group
• Mobile number and home address
• Student photograph (used on your profile and digital ID card)
• Academic session, class, section and group
• Documents uploaded to your student file by your school

2.2 Student academic information (Student App)

• Attendance records
• Exam schedules, seat plans, marks, letter grades, GPA and transcripts
• Homework assigned to your class
• Promotion and academic history
• Online (MCQ) exam attempts: your answers, timing, score and review data

2.3 Examination integrity information (Student App)

While an online exam attempt is in progress, the Student App records exam-integrity signals such as the number of times the exam screen is left or the app is switched away from, together with the start, save and submit timestamps of your attempt. This is used only to protect the fairness of the examination and is visible to authorised school staff. The Student App does not take screenshots, record your screen, use the camera or microphone, or monitor any other app.

2.4 Student financial information (Student App)

• Fee heads, dues, discounts and waivers applicable to you
• Payment receipts recorded by your school’s accounts office (amount, date, method, receipt number)

The Student App displays these records for viewing only. It does not process payments and does not collect card, bank or mobile-wallet credentials.

2.5 Teacher account, employment and payroll information (Teacher App)

Your teacher profile record, maintained by your school’s administration, may include:

• Full name, staff / system ID, designation and account status
• Contact details (mobile number, e-mail, address)
• Photograph, date of birth, gender and blood group
• Qualifications, subjects and class / section assignments
• Employment documents uploaded to your staff file by your school
• Payslips and salary records (allowances, deductions, net pay) prepared by your school’s payroll — the Teacher App displays these for viewing only and does not process any payment

2.6 Content teachers create in the Teacher App

When you use the Teacher App to do your job, the records you create are stored on your school’s আক্ষরিক servers and attributed to your account:

• Attendance you take for your classes
• Exam marks you enter for your students
• Homework you assign, including any attachment you upload
• Notices you publish on the notice board
• Question-bank and e-library files you upload
• Edits you make to student records you are authorised to manage (these changes are logged)

2.7 Information you submit (both Apps)

• Support tickets: the category, priority, subject and description you write, plus any file you choose to attach (JPG, PNG, PDF, DOC or DOCX, up to 5 MB).
• Password changes: your current and new password, which are stored only in irreversible hashed form.

A file is read only when you pick it yourself from the device file picker — for a support attachment, or (in the Teacher App) a homework, question-bank or library upload. The Apps do not scan, index or upload your gallery, documents or any other file in the background.

2.8 Technical information (both Apps and the web portals)

Like any internet service, the servers automatically record limited technical data when an App communicates with them: IP address, request date and time, the endpoint requested, HTTP status and a basic user-agent string (device platform and app version). This is used for security, abuse prevention and troubleshooting.

2.9 Information stored on your device (both Apps)

• Your login token, kept in the operating system’s encrypted storage (Android EncryptedSharedPreferences).
• A cached copy of your basic profile and app preferences, so the App opens quickly.
• Files you deliberately download (for example a receipt, result card, payslip or library document), saved to your device storage.

All of this is removed from the device when you log out or uninstall the App.

3. What we do not collect

This applies to both the Student App and the Teacher App:

• We do not collect your precise or approximate location.
• We do not access your contacts, SMS, call logs, camera, microphone or photo library.
• We do not collect advertising identifiers, and the Apps contain no ads and no third-party advertising or analytics SDKs.
• We do not build advertising or behavioural profiles.
• We never sell or rent personal information to anyone.

4. Device permissions the Apps request

• Internet / network access: required to communicate with your school’s আক্ষরিক servers. This is the only permission declared by either App.
• File access via the system picker: when you attach a file to a support ticket, upload a homework, question-bank or library file (Teacher App), or save a downloaded document, the App uses the Android system file picker, which gives it access only to the specific file you choose. You may decline; only those specific features will be unavailable.

5. How your information is used

• To authenticate you and keep your account secure
• To show students their profile, digital ID card, attendance, results, transcripts, seat plans, homework, fees and receipts
• To show teachers their profile, class lists, timetable information and payslips
• To let teachers take attendance, enter marks, assign homework, publish notices and share teaching material
• To deliver notices, e-library material and question banks published by your school
• To conduct and grade online examinations and to safeguard their integrity
• To receive, route and answer support tickets
• To maintain your school’s statutory academic, employment and financial records
• To detect, investigate and prevent misuse, fraud or security incidents
• To fix bugs and improve the reliability of the Services

Your school processes this data to carry out the educational, administrative and employment relationship between you (and, for students, your guardian) and the school, and to meet its legal and record-keeping obligations. SoftsCraft processes it on the school’s behalf and for the legitimate interest of operating a secure, working service. SoftsCraft does not use the information in your school’s records for its own purposes or marketing. The data is not used for automated decision-making that produces legal effects on you.

6. Teachers’ access to student data

Teachers use the Teacher App as staff of their school. Through it, an authorised teacher can see and manage the records of students in the classes assigned to them — profiles, attendance, marks and result cards — strictly for teaching and administration. This access is limited by role-based permissions and class assignment, changes made to student records are logged, and teachers are bound by their school’s confidentiality rules. Teachers must not copy, share or use student data for any purpose outside their duties.

7. When information is shared

Personal information is shared only in these limited situations:

• Within your school: with authorised teachers, administrative, accounts and IT staff, strictly on a need-to-know basis for their role.
• With parents or legal guardians: your school may disclose a student’s academic, attendance and fee information to the student’s parent or guardian.
• With SoftsCraft and its service providers: SoftsCraft staff access school data only to set up, support, maintain and secure the Services, under confidentiality obligations. Our web hosting and e-mail providers process data on our instructions, solely to run the Services.
• With education authorities: where your school is required to, for board registration, examinations or statutory reporting.
• Where the law requires it: to comply with a valid legal process, or to protect the rights, safety or property of your school, its students and staff, SoftsCraft or the public.

Information is never shared with advertisers, data brokers or any third party for their own marketing.

8. How long data is kept

• Academic records: (enrolment, attendance, results, transcripts, promotion history) are retained for as long as your school is required to maintain student records, including after you leave, so that certificates and transcripts can be re-issued.
• Employment and payroll records: (teacher service records, payslips) are retained for the period required by applicable labour, accounting and tax rules.
• Financial records: (fee collections and receipts) are retained for the period required by applicable accounting and tax rules.
• Teaching content: (homework, notices, question banks, library files) is retained while it is in use by your school and removed when it is withdrawn.
• Support tickets and attachments: are retained while the matter is open and for a reasonable period afterwards for reference.
• Server logs: are retained for a short period for security and troubleshooting.
• Login tokens: are deleted immediately when you log out.

9. How your data is protected

• All traffic between the Apps and the servers is encrypted in transit over HTTPS.
• Passwords are stored only as salted, irreversible hashes — nobody, including school or SoftsCraft staff, can read them.
• Your login token is held in the device’s encrypted storage, not in plain text.
• Access to data is restricted by role-based permissions — a student can see only their own records, and a teacher only the classes assigned to them.
• Sensitive actions, downloads and document access are ownership-checked, and login attempts are rate-limited.

No system can be guaranteed perfectly secure. Please keep your password confidential, never share your account, and tell your school or us at once if you suspect unauthorised use.

10. Children’s privacy

The Student App is intended for students enrolled with a school that uses আক্ষরিক, many of whom are minors. It is designed as an education tool: there is no public profile, no chat with strangers, no advertising, no in-app purchase and no third-party ad or analytics SDK. The Teacher App is intended for adult staff only.

Accounts for minors are created by the school as part of the admission process, with the knowledge and consent of the parent or legal guardian, who may at any time review the student’s information, ask for it to be corrected, or ask for its processing to stop by contacting the school. Only the information necessary to deliver the educational service described in this Policy is collected from children.

11. Your rights and choices

• Access: view your profile and records at any time inside your App — attendance, results, fees and documents for students; profile, classes and payslips for teachers.
• Correction: if any detail is wrong, raise a support ticket in the App or contact your school’s office; your school maintains the authoritative record and will correct verified errors.
• Objection / restriction: you (or, for a student, your guardian) may ask your school to limit certain processing, subject to its legal record-keeping duties.
• Withdraw device permissions: review or revoke permissions at any time in Android Settings → Apps → the App → Permissions.
• Stop using an App: uninstalling it removes all locally stored data from your device.

12. Account and data deletion

To request deletion of your account and the personal data associated with it, use any of these routes:

• Open a ticket from Support inside the App, choosing the IT category and writing “Account deletion request” as the subject; or
• Submit the form on your school’s Support Desk page on its website; or
• E-mail SoftsCraft at the address in section 17 from your registered contact, stating your full name, your school and your admission / staff / system ID.

Every request is verified with the account holder, with your school and, for a minor, with the parent or guardian. Once verified, within 30 days your login is disabled, your login tokens and cached session data are deleted, your photograph, uploaded documents and support-ticket attachments are deleted, and your contact details are deleted or irreversibly anonymised.

What must be kept: your school is legally obliged to preserve core academic records (enrolment, examination results, transcripts, certificates), employment and payroll records, and financial records (fee collections and receipts) for the statutory retention period, even after an account is deleted. These are retained in the school’s administrative records only and are no longer accessible through the Apps. Deleting a student account does not clear any outstanding fees.

13. Cookies (web portals only)

Your school’s আক্ষরিক website and portals use strictly necessary cookies to keep your session and to protect forms against cross-site request forgery. Where your school has enabled a web analytics or tag-manager service on its website, that service may set its own cookies to produce aggregate visit statistics; you can block or delete cookies in your browser settings. The mobile Apps do not use cookies or any tracking technology.

14. Hosting and international transfers

Your school’s আক্ষরিক data is stored on servers operated by SoftsCraft’s or your school’s hosting provider, which may be located outside the People’s Republic of Bangladesh. Wherever the data is processed, the same standard of protection described in this Policy is required.

15. Third-party links and files

The Apps may open external links, or documents hosted elsewhere, that your school has published (for example a library resource). Neither SoftsCraft nor your school is responsible for the privacy practices of those third parties; please read their policies before providing information to them.

16. Changes to this Policy

This Policy may be updated as the Services or the law change. The revised version will be posted on this page with a new “Last updated” date, and material changes will be announced through the Apps or by your school. Continued use of the Services after a change means you accept the revised Policy.

17. Contact us

Questions, concerns or complaints about this Policy or your data — contact your school’s office, or:

• SoftsCraft — House 37/2, Road 2, New Senpara, Rangpur 5400
• Phone: +880 1745-032539
• E-mail: info@softscraft.com
• Online: Contact form